GJI GROUP – your customer specialist network

The GJI Group is a network of specialised independent agencies and suppliers that supports brands to deliver on their goals for acquiring, retaining and delighting customers. Our shorthand for this is Find, Keep, Grow – it’s in the DNA of all our members and informs everything we do.

Find

Our network helps businesses identify and connect with new customers in a wide variety of ways. Our expertise in lead generation, digital and direct marketing and customer intelligence helps you find them. Our services in brand development and roll out, digital signage and fleet branding ensure they can find you. We can work with you to develop a crystal clear picture your ideal high-value customers enabling precisely targeted and highly effective communications.

Keep

When thinking about customers it’s the second transaction that is the real moment of truth. Having persuaded them to try you for the first time, the challenge is to keep them coming back. As a group we offer a range of services that can help you better understand and delight your customers including customer journey architecture, CRM and data integration, and loyalty and retention programs.

Grow

More customers, spending more and buying more often, while decreasing costs and increasing margins. The members of our network can assist with all of the drivers of growth. Reduce customer acquisition costs through automation and existing customer advocacy. Harness data to predict and prompt the next purchase. Deploy highly targeted and personalised customer communication programs.

Advisory board

The GJI Group is supported by a high calibre advisory board of specialists and leaders from the business community. The advisory board’s purpose is to provide strategic accountability, oversight and guidance to each brand’s leadership team including the GJI Group itself.

Anthony Grant

Group CFO
Executive Director and Co-founder

Craig Manson

Business Advisor

Justine Best (Chair)

Finance Performance Management,
Tax and Corporate Advisory

Marcus Emery

HR and Group General Manager

Mark James

Group CEO
Executive Director and Co-founder

GOVERNMENT

The member businesses of the GJI Group work with government departments at all levels, public sector agencies, and elected representatives delivering a diverse range of services. GJI has implemented a comprehensive suite of policies to ensure its fitness to seek and undertake publicly funded projects. The group has a formal Code of Conduct and specific policies covering:

Workplace Health & Safety
Equal Employment Opportunity
Workplace Harassment & Bullying
Information Security

Working from Home
Corporate Social Responsibility
Indigenous Support
Travel & Expenses
Social Media

Domestic & Family Violence
Rehabilitation & Return to Work
Grievance Handling
Discipline
Employee Wellbeing

We understand that Governments need partners who are quality-assured and we audit our activities against the global ISO standards.

We hold ISO certifications in Quality Management, Environmental Management, Health & Safety and Information Security. We are also accredited for sustainability by Ecovadis.